How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please call us on 07 5445 2233 or email info@pertrain.com.au to request a refund.
2. Mail your returned item to: Pertrain Pty Limited, PO Box 713, Buderim QLD 4556
3. Include in your package a print-out of the return email we send to you.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment for online orders

Credit Card (Visa, Master Card)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.